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Hi,
With respect to Fitzgerald and Moon’s building block model, I have worked out a couple of questions and some give the answer as having the following dimensions:
Results – financial performance, competitive performance
Determinants – quality, flexibility, resource utilisation, innovationwhile others go even deeper mentioning the 3 concepts:
Dimensions – as above
Standards – ownership, availability, fairness
Rewards – clarity, controllability, motivationDo we just need to know the dimensions or do we have to know all 3 concepts please? Also, when asked to define this model, do we refer to the dimensions or all 3 concepts? I am confused as I came across different answers and I am not sure if perhaps one of them is from an older syllabus.
Thanks
You need both, really.
First the dimensions: areas of performance you need to do well in.
Standards [for KPIs]: This means that you have set targets for the dimensions that people/businesses should achieve. But, these will only be effective if they are perceived as fair, must be perceived as achievable [not available], and people must feel ownership ie that they have played a part in setting the standards.
Rewards: success in achieving the standards should result in rewards. These should motivate, it should be clear how they can be won, and should relate to factors that can be controlled.
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