F5 Performance Management question

It will not be part of a question – usually there is a whole question on performance management (but only one question). All of the questions are important – the performance management question is no more and no less important than the others!!!

There is no standard way to deal with it because there are different things that can be asked – financial performance, non-financial performance, not-for-profit performance, and division performance.

Whichever is asked this time (and I think that non-financial performance is likely to be the biggest part of the question, but I could be wrong) it is the comments as to whether things look good or bad that are much more important than any calculations.
Too many people just produce lots of ratios, for example, but they will not get many marks unless there is a proper comment as to what they mean and what they suggest about the performance.

For non-financial performance, you should obviously be able to explain why non-financial measures are so important, and you should make sure that you can explain Kaplan and Nortons’ Balanced Scorecard and Fitzgerald and Moons’ Building Blocks approach.

The best way of revising is to look through recent past exams and see what has been asked, and (more importantly) how the examiner has answered it (and where marks are being given – look at the marking scheme at the end of each of the examiners answers.)