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Dear Mr. Tutor;
1:
Whats is the difference between performance measurement and performance management? They are probably used interchangeably in the study text but they are different and vague when googled.
Please elaborate with some examples.It helps a little.
Can you please tell me the hierarchy of vision, mission, objectives, csf’s, targets, KPI and performance measures..and hoe they work?
And from that answer I learn that are prism, pyramid and scorecard etc are performance measurment frameworks or performance management frameworksDon’t worry about vision – the examiner isn’t interested in that.
Mission: what you are for/what do you do/why you exist as an organisation?
Objectives shoudl flow from mission. Eg a hospital (mission to treat patients) would have quite different objectives to a car maker. Objectives gives people something specific to aim for.
CSFs = the most important objectivies which must be achieved or none of the other are important/possible. A CSF of a hospital is to be hygenic otherwise they are wasting their time.
KPI = a measure of bojectives/CSFs. Eg outbreaks of MRSA in the hospital would be a measure of the hygiene (MRSA is a bacterium resistant to most antibiotics). KPIs are really the same as performance measures.
You are right about the prisms, pyramid etc. They give organisations indications of the sort of thing they should set as objectives and sets KPIs for.
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