December 2014 past paper

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January 8, 2016 at 7:09 pm #293864
vinty
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How 153 people per day is calculated in Q2 part (a),please explain the calculation.
January 9, 2016 at 10:55 am #293900
Ken Garrett
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600 calls per day; 15% for a new contract ie 90, leaving 510 who should know their reference/payment number.

15% don’t know it, so 510 x 30% = 153.
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