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Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA SBL Exams › December 2014 past paper
How 18 people is calculated in Q2 (a)?please explain the calculation.
There are 600 calls per day. 15% are for new contracts, ie 90
Of the remaining 510, 153 are terminated because customers do not know their ref number or payment number (see your earlier query)
This leaves 510 – 153 who will be asked fro their password = 357.
Of these 5% don’t know it: 5% x 357= 17.85, rounded to 18.
