Critical success factors are performance requirements which are fundamental to success of company What is CSF for parcel delivery service? I thinks its timing of delivery of percel and second security of percel so that it can not be steal or lost in the other words channel of delivery is am right in my answer sir
KPI are measure of critical success factor For above example the KPI are Percentage of deliveries in time Percentage of secured deliveries Quantitative measure Profit measure Sales measure
Profit measures and sales measures are the result of good performance that will rely on punctuality and security/ These are quantitative, though not financial.