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Task 3: (4 marks)
A list of company objectives CSFs and KPIs derived from the Home food mission statement have been listed below:
Identify for each item which of the three categories its fit into:
Objective
CSF
KPICustomer complaints per 100 customers
Improve/ increase Return on capital employed
Vehicle running costs per km.
Secure contracts with farmers
Vehicle down-time as a percentage of available hours
Improve market share
Successful negotiation of cost effective vehicle servicing contract
Establish effective advertising campaign
Which of them are objectives and CSF and on what basis they are differentiated?
There is no difference! @Snow Rider 3D
Great task—really makes you think about how strategy Mapquest Driving Directions breaks down into measurable parts. It’s key to link KPIs back to real performance!
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