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Hello Sir I have some questions.
What are the critical success factor?
What are the sources of CSF (The info through which CSF are derived)?
what are the types of CSF?
what are the monitoring and building CSF?
Is monitoring equal bench-marking?There is a film production house who itself does everything. From casting artists. directing producing and marketing all areas are owned by the company. Films are shown at Cinema TV and DVD.
Kindly apply the VALUE CHAIN.
What is Inbound, processing, outbound, marketing and after-sale-services?
What is firm infrastructure, human resource management, technological development and procurement?CSF = the objectives that must be achieved if the organisation is to be successful. Think of them as the most important and vital objectives.
To decide on the CSFs you have to think about what customers really appreciate and also what increases profits. So for an airline, a survey would probably show that customers require safety, reliability and punctuality first – and more important than eg food standards. Also, making good use of aircraft wold be important – eg reasonably full and used intensively.
Types of CSF = internal, external, monitoring, building
For the airline, internal = % of seats full; external = fule costs; monitoring = CSFs relating to current operations; building = CSFs relating to future plans eg to acquire aircraft with greater fuel efficiency.
For the film prodiction company see Q1 of the December 10 exam and answer that you can download form the ACCA site.
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