controls recommendation

Control deficiency:

“For goods despatched by local couriers, customer signatures are not always obtained.
Customers may falsely claim that they have not received their goods. Pear would not be able to prove that they had in fact despatched the goods and may result in goods being despatched twice.
This could cause loss for the company.”

Recommendation:

“Pear should remind all local couriers that customer signatures must be obtained as proof of despatch and payment will not be made for any despatches with missing signatures.”

Ma’am again a silly doubt. here to whom will the “payment” not be made in case of despatches with no signatures?