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Deficiency: “If a store needs change, a junior sales clerk is sent to the bank by a till operator to change it into smaller denominations.
There is a risk of the cash being misplaced or stolen on the way to the bank or collusion between the junior clerk and till operator as no record appears to be kept of the money removed from the till in these instances and no confirmation of how much cash is returned is carried out.”MY Recommendation: junior sales clerk should confirm with the store manager the amount he is taking to bank for exchange into smaller denominations. The store manager and clerk should sign for evidence, pre and post bank visit by clerk.
Maam what do you think of my recommendation, will it score 1 mark(marks allocated to each of the 6recommendations)?
I am sorry, I know you are asking about only one point, but it opens up flood gates if it looks as though I am marking – and I simply don’t have time/resource for this.
I will on this one occasion answer you in terms of how you need to assess your answer points yourself.
The published answer suggests two points – that in the first instance the situation should be avoided. Secondly – that if change is still required – the movements in and out of the till should be documented. Although other points might be credited these are the ones that the marker would be looking for. Does your answer point – which needs to be only one sentence – make either of these points?
Ask yourself whether there is any sense in your first sentence “confirm” – how confirm? Why confirm? Visualise – the till operator gives him a £20 note – so he goes to the store manager and asks “is this a £20?” In the second sentence “sign [what] for evidence [of what]” is too vague. Imagine that when £20 is taken out of the till, if there was a “surprise” cash count (by management/internal audit/external audit), the till operator is likely to risk losing their job – so there should be a piece of paper (“voucher”) signed by the store manager that is the authority for the £20 having been removed. Which gets signed again to confirm the return of £20 as change. I think you’d get 1/2 mark because you’ve involved the store manager, though you haven’t mention authority or specific documentation (that would then assist the auditor in performing a test of controls).
thank you so much maam for your elaborate response.
just one thing regarding your last sentence isnt store manger a figure of authority?
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