BUSINESS PROCESS RE-ENGINEERING (BPR)

BPR is the re-organisation of the business process to achieve a steep improvement in fundamental aspect of performance such as quality, flexibility, efficiency etc. is usually through the incorporation of IT, empowerment of lower level staff to make decision and looking at the process as a whole rather than sub processes. BPR should be differentiate with process improvement as the latter will enable incremental improvement but not dramatic ones. Before deciding on BPR adoptation, businesses should be aware of their pitfalls such as BPR being a all or nothing proposition that requires commitment from the top management and a clear understanding of what the overall output of the process by the consultant. If consultant do not fully understand, organisation is likely to be left in a situation of neither here nor there.

@catherinemwila1 said:
Hi, kindly help me understand what business process Re-engineering is. I have tried to read this topic several times but can get the meaning. please help

BPR is the radical redesign of business processes to achieve dramatic improvements in their performance. In short, analyse the As-Is processes and develop a new To-Be processes by eliminating all non value adding activities etc.

I think it would depend on which part of the public sector you were talking about. So, in the health service, you might be interested in measuring the effect of a change in disease screening approaches and would look at cost, effectiveness, lives saved. In a school, you might be interested in measuring cost, educational improvement etc.

They are the same.