i do have C Drury 5th Edition thats why i need this help to make sure i am updated on this subject.
I know that innovation perspective was earlier part of internal business process.
1-I would like to know whether innovation and learning perspective still includes the features presented in OLD learning and growth perspective (that were 1-Employee capabilities, 2-Information System Capabilities, 3- Motivation,Empowerment and Alignment)
2-Internal business perspective except innovation it still includes 1-operation processess, 2-post sales service processes.