Bpp kit pg 94 MCQ question No 273

This topic has 1 reply, 2 voices, and was last updated 5 years ago by John Moffat.

Viewing 2 posts - 1 through 2 (of 2 total)

Author

Posts
May 10, 2021 at 10:14 am #620199
Shi2004
Participant
- Topics: 79
- Replies: 33
Hello sir can you provide an explanation why the answer to this question is internal business and not financial?
May 10, 2021 at 2:48 pm #620223
John Moffat
Keymaster
- Topics: 57
- Replies: 54857
It is not a financial target because although reducing the time per call might save money it might equally cost more money (because we might have to pay for more people to take calls).
Author

Posts

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.