Balance Scorecard versus Building Model.

Please don't ask the same question in two different places :-) Don't call it the Building Model - it is Fitzgerald and Moon! They are more relevant to service industries, whereas Kaplan & Nortons Balanced scorecard is more for manufacturing industries. For a restaurant it would seem better to use Fitzgerald & Moon, but you are going to have to tell me which question you are referring to in order for me to explain why apparently the answer did not.

Hi Sir, I am referring to the question TYU 5 on the page 391 called Faster Pasta, who used The Balance Scorecard. It was in the Manual F5 - Performance Management - Kaplan,Complete Text 1.9..2014-31.08.2015. Thank you for your answer.

I have found the question. Fitzgerald & Moon's building blocks would have been more sensible, but the question does say specifically that they had decided to implement a balanced scorecard approach (and essentially the ideas are very much the same, just with different headings :-) )

Thank you Sir. So, does it mean, that actually if they (The examinators) not ask at the exam specifically what model, I just choose a model, what I am more comfortable with?

Yes! However, what usually happens in the exam is that either they specifically ask you about a specific model, or they give information (such as the Pasta question, but without mentioning a model) and then just ask you to suggest some performance measures. In the second case you don't really need to mention either model - just suggest whatever measures you can given the information available.