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Hi Sir John. I watched your lecture on the balanced scorecard but I am unable to understand them completely.
There is a question Squarize in kaplan kit but I cannot be able to identify goals and measures used by the company to assess whether the changes have been successful.
Could you please help me?
Sorry, but I do not have the Kaplan Kit (only the BPP Kit).
I do have all past exam questions, but Squarize does not appear to be a past exam question.
Could you please help me question Best Night Co instead? I only need help with calculating non-financial performance measures and understanding them.
And please tell me whether we should use the balanced scorecard or Building block model?
I assume that Best Night is a past exam question? If so then please tell me the date of the exam (I cannot remember the name of every question that has been asked 🙂 ).
It is March/June 2019 paper.
I have found the question 🙂
It does not require you to use any specific model (and it is unlikely that Section C questions in the exam ever will).
What is required is to use the information available to make sensible comments on the performance of the hotel.
The only non-financial information available are the average occupancy rates and the average customer satisfaction score. You are expected to comment on whether these have improved or got worse, and also to comment on the two themes mentioned at the end of the question.
You are certainly not required to state it in terms of goals and the only calculations needed relate to the financial Information (and only 5 of the 20 marks are for these calculations).