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Sir,
When I see a question to evaluate a performance report, I think of the PAIL framework from the technical article but I think I would’ve had a problem answering June 2012 Q1 Metis, if I followed it.
What do u suggest a student when it comes to such a question?
I find PAIL can be useful here.
Purpose ‘to make money’
Audience: the owners
Information: possibly too much, and not splitting profits over the various areas. No benchmarks.
Layout: dreadful
Yea that’s a question I’ve, is purpose ‘the purpose of the report’ or ‘purpose (as in mission) of the organisation’?
It depends on the report.
If the report is on organisational performance (as here) then you have to know what is meant by ‘organisational performance’. Mission gives clues to that. If the mission of the organisation is essentially commercial, then profits are one measure of organisational performance. If the organisation is not-for- profit, then profits would not figure in a performance report, but good performance still has to be achieved and recognised. For example, if the organisation were a not-for-profit hospital then its mission could include references to curing illnesses, preventing illnesses, research etc. All of these would need to figure in a performance report.
Hi, may I need your further advice on the information meant? It’s means information inside the report?
Thanks.
Yes. Reports are always for a specific purpose and the information has to support that. Not only are the items of information important but also the level of detail.
For example, if the report was on receivables collection performance, you would expect comparisons with the previous period and an aged analysis.
The board might be happy with the total receivables spread over time, but the credit controller would want to see details for different customers.
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