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what is the difference between hard and soft accountability…refe Q UNIVERSAL UNIVERSITY JUN 09. also could you please explain the part one of the question in a more easy way. the model answer is a bit confusing.
THANKS
Hard accountability uses financial and quantitative results, ie numbers. Hard accountability requires:
1 Counting: i.e., converting activities and outcomes into numbers. For example, the number and percentage of new customers or the number and type of customer complaints.
2 Accounting for: i.e., reporting on activities and outcomes and providing a discussion of how and why they occurred as they have. For example, management reports might indicate 80% of complaints related to an inability to meet delivery times because of problems in despatch.
2 Held accountable for ie who was responsible for foul-ups in despatch?
Soft accountability does not use numbers and is more subjective. It stresses human values and effort.
Ken Garrett, what is the source of the definition you gave?
From Brazil
José Santos
luismarmuniz@hotmail.com
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