ACCA FBT Mock Test #3

Hey guys! I was given this question this ACCA FBT Mock Test #3 by friend but I was unable to get the diagram to answer this question because it was expired, Can someone who has the diagram can you please share it with me.

Background

The following diagram is a basic communication model.

(Diagram missing)

At which of the following TWO points in the diagram will words, symbols and gestures occur?

Correct Answer

At the point between sender and message, the message is encoded and sent. The
code/language used may be spoken, written, or non-verbal, so may include words,
symbols and gestures.
At the point after the receiver receives the message, feedback occurs to
communicate the understanding and reaction of the receiver. The code/language
used may be spoken, written, or non-verbal, so may include words, symbols and
gestures.