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This seems to be a common thing to happen for those that have taken remote invigilation. Have you emailed ACCA on this ? Or Have you received any further news from ACCA?
As far as I know, when at initial marking student fails. The answer script will then be passed on to few(around 3) markers and the one with highest mark is chosen (eg 49%).
The closest you are looking for is administrative review however that is NOT a remarking service as stated on ACCA website, it merely shows if you pass/fail for each question.
Reference for administrative review, https://www.accaglobal.com/gb/en/student/exam-entry-and-administration/exam-results/admin-reviews.html
