[Terry]

Guys, for Q3 – The hospital group – did anyone take the approach that this was the Fitzgerald and Moon model? Part (a) was looking for ways in which the new RFID system would effect performance management and was 12 marks. I decided that he was looking for the 6 Dimensions @ 2 marks each – Financial Performance, Competitiveness, Resource Utilisation, Quality of Service, Innovation & Flexibility? Didn’t know what to write for the leaner objectives in part (b) then for part (c) where he asked about the attitude of staff to the new system and how it could improve accountability/responsibility – I thought this was the Standards/Rules part of F&M’s building blocks – Acceptability, Ownership and Equity. This seemed right considering the disputes between different levels of staff… I was sure I was onto the right track using this model but haven’t seen a single post from anyone on this or other forums stating that they used this so now I’m thinking I was waaaay off :S

Anyone else take this approach??

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