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I have the same issue, what kind of computer did you use? I used a macbook, i don’t know if it only happened to macbook. it was so frustrating, ACCA should take those system issues seriously, we spent whole lot of time on preparing exams. They should use software has minimum issues, it looks like a lot of students have issues with Onvue. The last 15 mins is very important for us.
I used a macbook for my AAA and SBL exam, both exam i had technique issues,
In the AAA exam, i used Chinese typing, when i tried to type in the working sheet, the exam screen was freeze for 20 mins till the invigilator relaunched Onvue for me to allow me changed the typing language to English.
In SBL exam, I lost the last 15 mins, because I cannot type or move the exam exhibit and the working windows. And I asked invigilator, nobody answer me.
I hope nothing will happen to my next AFM exam on Friday.
I have submitted mitigation circumstances for exam, I hope ACCA can take those system issues seriously, I quit my job and spare 3 whole months to prepare those three exams, I don’t want to fail because of the system issue because of the issue from Onvue software. That will unfair to all the ACCA students and will have bad reputation toward the organization.