[muland]

1a was okay- I think it relied more on commercial acumen than the use of a model as it sounded like you had to consider all strategies? I went down the route of what shops, website, and stockists would do for being able to develop new products and markets. Eg customer data from website.

1b I totally messed up- couldn’t get the financial implications down then got flustered!

2 I though was all okay- did the table but it was difficult to get 16 marks worth of points in a table!! Used TARA for part b and then for controls I recommended suppliers having to sign an ethical code of conduct and Dulce carrying out independent, unannounced audits.

3 was a right pain! From the wording of the question I can only assume they were wanting us to take the criteria of the baldridge model for high performing organisations and evaluate how Dulce are doing against these. Eg visionary leadership is one of the criteria; there was nothing to show innovative leadership with a clear vision communicated. Transparency and ethics is another criteria; I brought in the operations directors comments on not doing anything for child labour. Etc…
Could have totally misinterpreted what they were looking for though!

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