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@sammacd My thought process was exactly the same! Read the Section C questions first and could only remember 4 of the measures, but then realised they had provided them in the question.
I think the examiner was asking you to create your own performance indicators that made for fair comparision between each service centre. So for financial performance I used profit against number of employees at each centre. I definitely spent longer trying to get the 16 marks than worry about the 4 for the standards and rewards, think I only wrote two sentences for that 😮
My other section C question was the material variances for Alpha Betta Gamma which I was equally scared of. I hated variances when studying as there were so many different proformas to remember and easy to mix them up. I just did a quick table for each and showed my working clearly, but I’m not confident they were right. The second part of the question was a lot easier to approach. Most of the argumentative points were included in the question (material cost and mix standard outdated, lack of feedback on variances, not including production manager in target setting = low morale, lack of goal congruence, etc), so I think I picked up marks there.
All in all I think I might have scraped a 51%… at least I hope so!
This is also my first exam I’ve had to wait for the results for. 6 weeks is too long!!! Good luck everyone!