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Q1 evaluate performance report, Benchmarking, evaluating standards from Building block model

Performance reporting
This had a very nice way of representation
Identifying 4 objectives along with shareholder maximization – Evaluating this 4 areas with KPI (16 marks)

Benchmarking – (12)Q1 evaluate performance report, Benchmarking, evaluating standards from Building block model

Types of benchmarking – Internal, Competitive, process ( A detailed information with pros and cons)
What type of benchmarking suitable for SoulSeat – Process (went with this)
Evaluate the benchmarking process for SoulSeat

Bbm (10marks) – Constructing the answer based on the dimension (financial, competitive, quality, flexibility, resource utilisation, innovation)
Innovation was missing – other were deemed to be in answer, connecting this with standards and rewards were important part

Q2 BCG and advise on EVA
BcG – 7 marks
Evaluation – 8 marks

Eva – Why Eva was important – Connected the answer with ROI on directors comment

Q3 BSC and management style

Internal perspective
Driver efficiency
Delivery efficiency
Delivered items per journey
Evaluation (11marks)

Managment style (9marks)
Budget constraint
Profit constraint
Non Budget Constraint

Which is suitable for Haston – Profit Conscious

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