[d4gm]

It was a crazy paper! Time was too little. Most questions were more than ten marks. Q5 was way too much read to even consider after Q1. It was an insane paper.
Having said that, if you had read the articals in the student account then you would have known Q1c, the question about bench marking and the question about the performance prism. I still had no time to even get nearly everything written down. I completely messed up Q1b. 14 marks gone!!

In my opinion the issues with Q1a was that the report contained too much detail info. It was info overload! There were also no external info, or forward looking info or non financial info. Those are the characteristics of Strategic management accounting. The report was afterall used for strategic purposes.
I dont know what else…

Q1c was that people only concentrate on things that get measured. this was also in one of his articles. Basically they are saying that if there are no performance indicators in place to measure the results, then staff don’t bother doing it well. I think in the scenario they used they said the woman told the staff to smile at customers. They then said that she doesn’t think they are doing it. She also asked them to switch of the lights or smething to preserve electricity. This they are doing. So basically you can measure electricity usage by the bill. But its hard to measure if staff are smiling at customers. So “what gets measured gets done”.

As far as the benchmarking… it was tough and time was little… I am not sure what they ment by the status of the bench marking process or whatever… i think (but don’t know!) you had to write down what has been done and what still had to be done… so they have selected what type of benchmarking they want to do… they have selected who to bench mark against… what to benchmark etc… i guess they still have to do the actual comparing and then learn from the results and then somehow still implement what they have learned and perhaps also find a way to measure if it is actually working… dunno.
Six sigma, i read briefly in preperation for the paper and I rambled a whole lot of stuff. That was thumb sucking so not sure if I actually got any marks… it was a tough paper forsure!
Time was tooooo little!

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