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As far as I remember X generated higher profit, however if you deduct initial investment, it would appear that Y has higher return.
I applied Mckinsey 7s model to evaluate how BPR affected systems, staff, skills, etc., and in each area tried to propose new performance metrics or at least comment on possible issues, e.g. possible conflicts due to downgrade of supervisors
update: sorry, did not notice you asked about the 2 part. I did not do it due to lack of time, shame
Guys, has anyone used Mckinsey 7s in evaluation of BPR? E.g. bpr effect on systems was …, on staff-… and so on