[Lisa]

It was lengthy, Q1 exhausted me! The case study reminded me of Stobarts. Q1 I used swot and BCG. Then Sfa in the second part of A. I didn’t write much for part B as had to move on. For Q2 I used rummler and brache process redesign. I basically said that the calls could be automated more. In part B I said it should not be outsourced because the country had employment problems plus it was an electronics business so they should have the technical resources to problem solve plus develop a website so the customer can do most of the stuff online. I did Q4 which was pretty simple until regression analysis boooooo! Fingers crossed for Feb everyone!

[Author]

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