[Ania]

Q1
KPIs re staff:
Staff turnover
Courses attended
Awards and publications in specialist magazines
No of innovations per period

KPI’s re investors:
Profitability, gearing and liquidity rations
Div cover
Interest cover
Eps
Gearing

B/ target costing had around £3 gap or so

C/ guality cost
Conforming – appraisal and prevention in design phase – main company
Non confirming – internal failure cost – outsourcing company
Non conforming – external failure cost – split? Because main company is finishing the product? Ie installing software?

D/ problems with information source re quality in outsourcing firm – they will need to unstall erp system to monitor quality as quality crucial to main business

2.b/ contradicting bonuses for dentists (no of patients vs quality)

2a/ mainly comparing how different it is to tangible product

3a should pick ABB as many changes in business (incremental not fit anymore, also suggested rolling) ABC will be costly and they have no more finance

[Ania]

Q1
KPIs re staff:
Staff turnover
Courses attended
Awards and publications in specialist magazines No of innovations per period

KPI’s re investors:
Profitability, gearing and liquidity rations Div cover Interest cover Eps Gearing

B/ target costing had around £3 gap or so

C/ guality cost
Conforming – appraisal and prevention in design phase – main company Non confirming – internal failure cost – outsourcing company Non conforming – external failure cost – split? Because main company is finishing the product? Ie installing software?

D/ problems with information source re quality in outsourcing firm – they will need to unstall erp system to monitor quality as quality crucial to main business

2.b/ contradicting bonuses for dentists (no of patients vs quality)

2a/ mainly comparing how different it is to tangible product

3a should pick ABB as many changes in business (incremental not fit anymore, also suggested rolling) ABC will be costly and they have no more finance

[Author]

Posts