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The comments here seem logical, common sense is required and seems ok. But agin because too much reading and time pressure dont have time to plan and answer effiiently. Conflict between customer and employees, balancing claims and cheap, but of required quality. simple, yet in exam so difficult.
Too lengthy, the questions were ok but with a case study nearly 1.5 pages to read was too lengthy compared to previous papers. questions 2-4 should have been shorter case srtudies. over exceeded 90 minutes for q1
Q1 risks. In pockets notes it clearly says several risks you have to define. e.g health & safety, techological. Supply risk , political risk not mentioned in sylllabus. not fair what do you write
How does employees and customers conflict each other… difficult to put knowledge into this and gain full marks.
Overall dont know what to make of it …. open to interpretation. alot of the questions were thinking and understanding the requirements. but becuase of time constrsints its difficult. why make papers that you cant finish.. what are they examining