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August 23, 2017 at 6:57 am
Sir, I have a question about Q4:
I wonder why quality isn’t a perspective for I deem quality is included in Internal business. And I want to know why growth is a perspective ?
Would you please explain it for me?
John Moffat says
August 23, 2017 at 7:43 am
Both of your questions are answered in my free lectures on non-financial performance measurement.
August 23, 2017 at 7:59 am
Sorry, I’ve just watched your lectures and I know the reason now. However, I still what to know why ‘quality’ is wrong because I think it’s involved in ‘customer’ ?
August 23, 2017 at 8:06 am
The Balanced Scorecard lists four perspectives and quality is not one of them.
The Customer perspective will certainly cover quality, but quality itself is not listed by Kaplan and Norton as a perspective.
May 11, 2017 at 8:08 am
sir i have lil confusion..
Efficiency is something how fast our labour perform the work to achive customer objective but Waste of food is not customer objective
PLz explain it for me..
May 11, 2017 at 3:50 pm
Efficiency is looking at how well we use all our resources – not just labour but the materials as well. In the case of a restaurant, food is the material.
Wasted food is food that is thrown away in the kitchen (because they bought too much or maybe because they dropped it on the floor) and they want that to be as little as possible. It does not affect the customer (it does not mean food that they left on their plate 🙂 )
May 12, 2017 at 8:22 pm
Awww..ok ok now i understand..Thanks alot Sir
As english is not my mother language thats why some time this type of problems occur 🙂
May 13, 2017 at 6:10 am
You are welcome, I can understand the problem.
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