Appeal of mitigating circumstances

Hi everyone,

I’m looking for some advice on whether it is worth submitting an appeal under ACCA mitigating circumstances, based on exam-day technical issues.

During my AAA exam at a test centre, I experienced a series of problems, including:

A delay of around 1 hour before the exam started due to network issues at the centre

Severe keyboard input lag at the start of the exam, which caused repeated retyping and loss of time

A system restart after Question 1, followed by a forced system update that took around 30 minutes (timer paused, but concentration disrupted)

In the final 10–15 minutes, the computer completely froze and then failed to reboot

I was moved to another computer, but when I logged back in, only ~2 minutes remained and the timer had not been paused during the crash

My entire answer to Question 3 (25 marks) had been wiped and showed as “not answered”

As a result, I lost a full question and also the opportunity to review and improve Questions 1 and 2 in the final minutes.

I ended up scoring 39%, which is significantly below my performance in mocks and practice exams, where I was consistently scoring much higher.

My concern is whether the loss of the entire Question 3 answer and the unpaused time during the crash would actually be taken into account unless I formally appeal.

Has anyone been in a similar situation, and do you think this is strong enough grounds to submit an appeal / mitigating circumstances application? Any insight into how ACCA typically treats cases like this would be appreciated.

Thanks in advance.