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Q: A hospital wishes to establish a performance measurement for its ‘quality of care’, and in particular its adherence to appointment times for patients receiving medical checks.
Which of the following performance measurements would be the most suitable for this purpose?
(a) Average length of appointments
(b) Average number of appointments per day
(c) Average number of days from making an appointment to the appointment date
(d) Average waiting time at the hospital
Option D is CORRECT.
I choose A which is wrong.Hello tutor!!
Please first of all explain me what does the question says because I am not understanding the requirement then tell me how D is the correct answer ?
The question is asking about checking that the hospital sticks to the times that of appointments. They mean that if a patient is told that they will be seen at (say) 10:00 then are they actually being seen at 10:00 or are they having to sit and wait and not get seen until later.
That is nothing to do with how long then then spend with the doctor. If they are seen at the correct time then they will not be waiting, but if they end up not being seen until 10:30 then they will have been kept waiting for 30 minutes.
(Q): If the performance of the investment centre is being appraised, head office assets or investment centre assets controlled by head office should not be included in the calculation of ROI.
(FALSE)Hello tutor!!
Hope you are very well.
There is one more question from BPP kit in performance measurement section. It relates to OT case named Alder Co.I thought it would be true, because assets which are CONTROLLED by head office should not be included in the capital employed to calculate ROI and also their depreciation must not be deducted from division’s profit.
Am I right ?
Because divisions must be judged on the basis of controllable factor. Right ?Please tell me whether I am right or wrong and please explain me.
(1) The market price acts as an incentive to use up any spare capacity in the selling division of Apple Co. (False)
(2) Using the market price as the transfer price encourages selling and buying decisions which appear to be in the best interests of the division’s performance. This leads to the company as a whole achieving optimal results as each division optimises its performance. (True)
Hello tutor!!
About statement 1, they are saying it is False because market price doesn’t always use as an incentive for selling division if they have any spare capacity because market price may contain some undesirable mark up for selling division and in contrast they could go for some opportunity cost which would become incentive for them. But if they have spare capacity then why do they need any opportunity cost and it is the same Market price on which selling division is selling their product external customers then why not disincentive for external and disincentive only for internal ?And also in 2nd statement, they are saying that market price can encourage both division.
Please help me to understand this.With regard to your first question about the investment centre, then I do not have the Revision Kit with me because I am on holiday at the moment. On the basis of what you have written I think that the statement is true, but that is without me seeing the actual question.
As far as your second question is concerned, then I have no idea where you found the question ‘Apple’ because you do not say and so I cannot answer you without seeing the question.
(Also, you must start a new thread when asking a new question – particularly when it is really a different topic. We do not give personal tuition just in one long thread 🙂 )
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