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Hello everyone,
I recieved an error today when I was trying to check-in for my AA exam. The error was:
“Video streaming connection results and requirements:
Your home/office network failed to connect to the required video streaming service.
The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.How to connect to our video streaming service:
Contact your network administrators and ensure the following:
Any network filtering software is disabled
WebRTC WebSocket connections must be allowed to *.*.cloud.wowza.com on TCP port 80, 443, 1935.”Did anyone else experiance that issue? I called ACCA immediately and they advised me that I should re-schedule the exam for 12/12. I passed the ‘Mandatory System Tests’ twice prior to the exam date and never experianced any issue. I didn’t change anything (laptop settings/internet connection/etc.), and this issue caused enormous amount of stress and inconveniance.
Can someone please advise how to resolve that issue? Internet search is not helpful at all.
Thank you in advance,
BartYou can contact using the form ACCA https://www.accaglobal.com/uk/en/footer-toolbar/contact-us.html and/or as you appear to be based in the UK, you could call ACCA support 0141 582 2000
However, my internet searching suggests that this is a Pearson VUE issue (i.e. not specific to ACCA exams) and should contact them directly https://home.pearsonvue.com/Contact-Us.aspx
I came across the same error today. I contacted Pearson VUE via direct chat box, but they did not provide any solutions and asked me to contact ACCA.. I am also taking the variant exam and there is no re-booking availability. The next exam will take place in June 2023. It is totally frustrating. If anyone knows how to fix this issue, please share with me. Many thanks.
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Oh good God, I’m so sorry to hear that! Half a year of waiting?! That sounds ridiculous. Thanks for sharing your experience and hopefully ACCA will resolve it soon.
I found a number of queries re this Pearson VUE error being reported in Microsoft Community – this seems to be the most helpful response from MS
this also indicates that it is Pearson VUE that you need to contact https://home.pearsonvue.com/microsoft/contact
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Follow up message from ACCA:
“Further to our email dated 5 December I am writing to provide you with an update.
We know many students experienced issues when attempting to check in for their remote exams on 5 December.
Since this issue occurred, we have been working to provide options for you and can now confirm you have the option to rebook your exam for 12 December or withdraw and book for a future session. Please note bookings for 12 December must be done no later than Saturday 10 December.
There is limited capacity for next Monday, therefore we advise you to rebook as soon as possible to secure your booking.
Self-serving is the quickest way to amend your booking, whether that’s to re-book or withdraw and receive your exam credit. Please access the form on the ‘Contact Us’ page here and follow the instructions on screen.
If you have already made a new booking for 12 December or withdrawn your entry, there is no further action required and you can ignore this message.
Please be assured that we work hard to investigate all issues that impact the delivery of our exams to help ensure we improve the exam experience going forward.
In recognition of the disappointment and inconvenience caused we will automatically apply a £30 goodwill gesture to your myACCA account. You can expect to receive this within the next 5 working days.”
I just completed another ‘Mandatory System Test’ and it seems to be working fine. Hopefully it’ll work on Monday!
Thanks a lot for the updates. I still did not receive any reply from ACCA yet but your sharing is definitely a good sign to me that they will take care of this. I just checked again in ‘Your Plan’ page and it said the last mandatory system test I did prior to the exam on the same day was a ‘Fail’ (I swear it went well at that time) and I could not even choose ‘withdrawal’ now! Strange.
Anyway, thanks again for sharing the updates. Best of luck!
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