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Sir, In qn (a) of Dec 12, we are asked to explain the stages of the benchmarking process completed and not completed. In the answer, the stage 4 MEASUREMENT, has been considered complete. But I don’t understand how. Because, there is nothing in written in scenerio like measured’ or ‘measurement done’, they have just collected some information about the companies. They haven’t calculated anything like Cost/student etc.
The exact answer is like this:
” Step 4: Measure performance for own organisation and the other organisations involved in the
exercise.
Information about GU, AU and BU’s administrative costs for the most recent academic
year has been collected.
The step has been made easier by the Government insisting that all three universities
co-operate and supply information to each other. ”
I don’t understand How does the collection of information can be regarded as measurement and how the step is considered complete without any calculation.I agree. The collection of information is the first stage of measurement but it is meaningless unless, for example, the cost of student support services 8s divided by student numbers. This is what’s done in (b), so that performances can be compared.
So,if WE are doing the calculation in part (b) and is useless until further calculation, then why it is being part of ‘ actions already taken’ or ‘stages completed’. .Shoudn’t it be part of ‘actions to be taken’? Or we could divide stage four between complete and incomplete and say that half of the stage 4 is completed and we should complete the remaining half.
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