balanced scorecard

Hello Sir,

I have the below question and I am stuck at it can you please help me with it ?

NW is an electricity and gas provider for residential and business
properties.
The business was nationalised in the past (State owned) but has more
recently become a privatised company.
Annual data from NW’s accounts are provided below relating to its first
three years of operation as a private sector concern.
Also shown, for comparison, is the proforma data as included in the
privatisation documents. The proforma accounts are notional accounts
prepared to show the performance of the company in its last year under
public ownership as if it had applied private sector accounting
conventions. They also incorporate a dividend payment based on the
dividend policy declared in the prospectus.
The activities of privatised utilities are scrutinised by a regulatory body,
which restricts the extent to which prices can be increased.
The demand for gas and electricity in the area served by NW has risen
over time at a steady 2% pa, largely reflecting demographic trends.
Key financial and operating data for year ending 31 December ($m)
2011 2012 2013 2014
Turnover 450 480 540 620
Net profit 26 35 55 75
Taxation 5 6 8 10
Profit after tax 21 29 47 65
Dividends 7 10 15 20
Total assets 100 119 151 191
Capital expenditure 20 30 60 75
Wage bill 100 98 90 86
Directors’ emoluments 0.8 2.0 2.3 3.0
Employees (number) 12.000 11,800 10,500 10,000
Retail price index (RPI) 100 102 105 109
Ques – Using the data provided, assess the extent to which NW has met the
interests of the following groups of stakeholders in its first three years as
a privatized enterprise?
My question is when giving balance data from the perspective of consumers they have removed the volume growth(2%) and therefore have calculated the price rise (which as per answer 9.1%), I get it that inflation is 9% but how have they calculated the price rise .
Also, how is average wages calculated over the period ?

Nikitagarwal: In future you must start a new thread when you are asking about something else.

The average yearly increase in turnover over the whole period is (third root of (620/450) – 1) which is 11.27% per year.
2% of the increase is due to higher demand.

Therefore the average price rise is (1.1127/1.02) – 1 = 9.1%.

If it really is average wages that you want (although I cannot think why) then add them up and divide by 4.

Hello sir,
I will take care of ask questions by fresh start.
Also, this is the question from Kalpan’s text book which was valid till June 2020 but since there is not much change I am working on it only .

Yes it is OK.

If you are watching my free lectures then you do not really need the text book. The lectures are a complete free course and cover everything needed to be able to pass the exam well.

However you choose to study, it is the Exam Kit/Revision Kit that is the most essential book because it is full of past exam and other exam standard questions for practice.

It must be either BPP or Kaplan because they are the two ACCA approved publishers.

If you choose BPP then you can get a 20% discount by using the link on this page.