In the following question, all four options seem to be dimensions for performance measurement in service organisations? So is the following wrong?
Question: Which of the following is not a dimension which is used to measure performance in service organisations? 1) Resource utilization 2)Innovation 3)Financial performance 4)Quality inspection in advance
The question is referring to the dimensions stated by Fitzgerald and Moon which are explained in my free lectures. ‘Quality inspection in advance’ is not one of them.