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I need help understanding process re- design and the ways this can be done? I just encountered a question that is about process redesign Institute of analytical accountants June 2011.Two ways are mentioned here Merge swimlanes and reduce hand offs? What does these two mean? and what are other ways of doing a process redesign
I havent purchase the text book for this exam and i desperately need your help
Thanks in advance
Approaches to process redesign can be categorised as:
1 Zero based: what is the ideal process design if you were starring now, knowing what your business is doing.
2 Remove non-value adding activities eg unnecessary inventory
3 Simplification – remove redundant steps
4 Examine gaps and disconnects which might cause coordination problems. Merging swim lanes and reducing handoffs attack 3 and 4 above. Every time material or information moves between departments, two pieces of work are caused. The sender has to send and the recipient has to receive. This is hand-off: responsibility passes to someone else. By merging, no transfers are needed; handoffs are reduced; there will be less work, fewer delays and fewer errors.
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