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Internal and external stakeholders

Forums › Ask ACCA Tutor Forums › Ask the Tutor ACCA SBL Exams › Internal and external stakeholders

  • This topic has 3 replies, 2 voices, and was last updated 2 years ago by Ken Garrett.
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  • August 1, 2022 at 9:49 am #662270
    nk16
    Participant
    • Topics: 71
    • Replies: 39
    • ☆☆

    Who are the internal stakeholders for public sector org…and who are the external stakeholders for public sector org

    August 1, 2022 at 1:57 pm #662284
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10591
    • ☆☆☆☆☆

    Stakeholders can be categorised in various ways. A common method for a non-public organisation is:

    Internal Stakeholders:
    Employees
    Managers

    Connected Stakeholders (have a contractual relationship, but not part of the day-to-day running of the company):

    Distributors
    Shareholders
    Customers
    Suppliers
    Financiers
    Retailers

    External Stakeholders:
    Government
    Press/Media
    Pressure Groups
    Local Communities
    Professional Bodies
    Society

    Moving to a publically owned company ie government owned:

    No changes in internal stakeholders.

    In connected, shareholders would become Government and customers would mostly become clients/users of the service.

    External stakeholders….government not there as it has moved to connected though you can look at govern,emt as a number of ministries so one ministry could be the connected stakeholder and other ministries could be external. So, a nationalised rail system (connected = transport ministry) can affect the operations of other parts of government (eg the movement of goods and a ministry dealing with the environment).

    August 9, 2022 at 3:12 pm #662775
    nk16
    Participant
    • Topics: 71
    • Replies: 39
    • ☆☆

    okay thanks understood..
    so now for public sector organisation which stakeholder are key players whom should be keep informed and whom should be keep satisfied

    August 10, 2022 at 1:16 pm #662833
    Ken Garrett
    Keymaster
    • Topics: 10
    • Replies: 10591
    • ☆☆☆☆☆

    It depends on the organisation and what you are told, but usually the government is a key player because it is the source of funds. Sometime employees might be eg militant doctors and the health service, or a heavily unionised work force such as train drivers.

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