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Sir, bpp explains two ways of changing routines of an org to facilitate to change success.
When a top-down change programme requires the introduction of new methods, the detail of implementation can be driven by the careful identification of critical success factors and the competences they demand.
When change is to be introduced in a less directed way, change agents may focus on routines, extending existing ways of doing things toward what is required and then ‘bending the rules of the game’ when sufficient stakeholder support has been created.Can u please explain what they r trying to say?
I understand top down as that is simply flowing from management down. I think what they are trying to say in the second method is that it is less formal and more experimental. More of a,bottom-up approach.
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